Suncrest Homes offers a limited warranty on your new home. Warranty repairs are based on typical industry standards in our region. The NAHB pamphlet ‘Residential Construction Performance Guidelines" will be utilized to resolve any differences in opinion regarding expectations/performance of disputed warranty claims.

<< Homeowner Service Request Form Link >>

Reporting Warranty Items Summary
The many details of warranty coverage can be confusing. We hope this chart will make reporting items easier. If you do not know whom to contact, call our office and we will guide you.

Appliances - Contact the manufacturer directly with model number, serial number, closing date and description of problem.

Emergency - During our business hours (Monday to Friday, 8 a.m. to 5 p.m.) call our main office at (925) 776-4140. After business hours or on weekends and holidays, call (800) 399-5554. You may be instructed to contact the trade or appropriate utility company directly using the emergency numbers you received at your orientation.

Non-emergency - Use the link above to send your requests electronically or mail or fax your written list of items to our office using the service request form found in your homeowner’s manual.

Storm Damage - Contact your homeowner’s insurance agent immediately. Contain damage as much as possible without endangering yourself. If extreme situations exist, photograph the damage.

Hours Office - Monday to Friday, 8 a.m. to 5 p.m.
Inspection Appointments & Work Appointments– Monday to Friday, 8 a.m. .to 5 p.m.

Questions - Please refer to the manual. If you are unable to find the answer, please call the main office during normal business hours
(925) 776-4140.